1.
QUESTION: WHAT
IS THE CHECK-IN AND CHECK-OUT TIME?
ANSWER: Check-in time is 2:00pm and check-out
time is 12noon the next day.
2.
QUESTION: ARE
WE ALLOWED TO CHECK-IN EARLY? OR CHECK-OUT LATE?
ANSWER: Because
of Piña Colina’s high guest occupancy rates on high
seasons, holidays and weekends, guests may only check-in to their units at
exactly 2:00pm. This ensures that there’s enough allocated time for all units
to be cleaned and furnished accordingly after previous guests have checked-out.
On lean
seasons, depending on the availability of your chosen unit prior & your
booking date, guests may check-in before 2:00pm or check-out later than 12:00noon
at an additional cost per hour.
Guests
may stay at the Dining Room, Picnic Area or Garden while waiting for the
check-in time.
3.
QUESTION: IF
WE COME EARLY, ARE WE ALLOWED TO USE THE AMENITIES ALREADY?
ANSWER: During
high and peak seasons, guests may only start using the amenities, like the
swimming pool, at 1:00pm. This ensures that every guest has as much private and
gratifying time as possible during their checked-in duration at Piña Colina.
On lean
seasons, depending on the
number of guests prior to your check-in time, guests who arrived well
before the check-in time may already use the resort’s amenities.
It is
advised to contact our office a day before your arrival date, to be informed of
our guest volume status.
4.
QUESTION: DO
YOU SERVE FOOD AND DRINKS?
ANSWER: The
Dining Room, our café restaurant serves breakfast to dinner. It’s open from
7:00am - 9:00pm.
5.
QUESTION: ARE
GUESTS ALLOWED TO BRING IN FOOD AND BEVERAGES?
ANSWER: Yes, corkage-free.
6.
QUESTION: WHAT
ARE YOUR RULES REGARDING ALCOHOLIC BEVERAGES? IS THERE A CORKAGE FEE?
ANSWER: Guests
may bring in alcoholic beverages corkage-free. Nonetheless, drinking, partying,
games or any loud activities are not allowed inside & within the units.
REPEATED INCOMPLIANCE WILL RESULT TO EJECTION OF THE
GUESTS.
There
are DESIGNATED AREAS within the resort in which the before mentioned activities
may be carried out, albeit, not obstructively. Checked-in guests are free to
use tables at our Picnic Area, Cottages, Sundeck and Dining hall (unless other
arrangements have been made).
1. QUESTION: CAN
THE PARTICIPANT USE THE POOL UNTIL MIDNIGHT?
ANSWER: You may use the pool until 11pm to give
way to regular maintenance and water treatment. By doing this at night, this
ensures that all adverse effects from the chemicals have already dissipated by
the time the pool opens at 8am the next morning.
2.
QUESTION: SHOULD
WE BRING TOILETRIES / TOWELS OR SUCH ARE TO BE PROVIDED BY THE RESORT?
ANSWER: Towels may be provided upon requests /
availability. Toiletries are not provided. However,guests may purchase them at Piña Colina's
convenience store.